Job Purpose: Acts as key contact for allocated customersAccepts and processes orders for handover to OperationsStays informed on shipment and exception status for allocated customersProactively informs customer on shipment status and exceptionsProvides spot quotations and performs up- and cross-selling on inbound customer callsPasses on leads to SalesHandles customer inquiriesHandles customer requests with regard to Go Green topicsTakes and handles any customer complaints; solves customer complaints or assigns tasks to other functionsActs as first contact point for customer claims for notification and reception of claims and respective document collection Knowledge Skills and Experience: Good knowledge of forwarding business, DGF products (AFR/OFR) and business systemsGood knowledge of CS processes and systemsAbility to identify and meet customer needs in a pleasant and friendly mannerExcellent communication and interpersonal skillsCommercial attitude Good knowledge in English (verbal/written) and Fluency in ChineseOne year experience in Freight Forwarding and/or Customer Services