Stellenbeschreibung Für einen Energieversorger suchen wir Callcenteragents (m/w/d) Das bieten wir Unbefristeter Arbeitsvertrag mit sehr guten Übernahmechancen Übertarifliche Vergütung inklusive individueller Zulagen Urlaubs- und Weihnachtsgeld Moderne Arbeitsplätze mit der Möglichkeit zum Remote-Arbeiten Das wartet auf sie Entgegennahme und Bearbeitung eingehender Kundenanfragen (Inbound-Telefonie) Aufnahme und Erfassung von Zählerständen Pflege und Aktualisierung von Kundendaten im System First-Level-Support und kompetente Beratung von Kunden Das bringen sie mit Erste Erfahrung in der telefonischen Kundenbetreuung von Vorteil Kaufmännische Berufserfahrung wünschenswert Sehr gute Deutschkenntnisse in Wort und Schrift (mindestens C1-Niveau) Freude am Umgang mit Kunden IHR WEG ZU UNS Haben wir Ihr Interesse an dieser attraktiven Position geweckt?
Job Purpose: Acts as key contact for allocated customersAccepts and processes orders for handover to OperationsStays informed on shipment and exception status for allocated customersProactively informs customer on shipment status and exceptionsProvides spot quotations and performs up- and cross-selling on inbound customer callsPasses on leads to SalesHandles customer inquiriesHandles customer requests with regard to Go Green topicsTakes and handles any customer complaints; solves customer complaints or assigns tasks to other functionsActs as first contact point for customer claims for notification and reception of claims and respective document collection Knowledge Skills and Experience: Good knowledge of forwarding business, DGF products (AFR/OFR) and business systemsGood knowledge of CS processes and systemsAbility to identify and meet customer needs in a pleasant and friendly mannerExcellent communication and interpersonal skillsCommercial attitude Good knowledge in English (verbal/written) and Fluency in ChineseOne year experience in Freight Forwarding and/or Customer Services
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset
Main job duties: -To take full leadership, operational and financial responsibility for managing a safe, efficient operational standards and profitable site for the organization and the customer(s), -Take full responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals on site by applying and improving the Safety Standards, -Align Objectives & KPIs applicable to your team and consider how these have an impact on site results, including the required frequency for tracking them, how the results are calculated, ensuring the right ownership of each role in the operation, -Align volume forecast with customer and review monthly resource planning with Operations Manager, developing a work strategy for next month / period, including peaks and valleys' seasons, -Track Site Performance understanding the causes for the gap between them, understanding the financial and customer impact resulted by this gap and address actions with Operations Managers to improve it, -Ensure that Standard Operational Procedures (SOP) and Work Instructions (WI) of operational processes are up to date, available at relevant place for employees and that employees are working according to the standard established, via OMS Confirmation, -Ensure your Shift Managers are properly trained according to their training matrix and enable their training and coaching sessions to enhance their personal development - via training matrix and schedule, -Discuss and approve improvement actions that involve customer requirements and SLA's, additional resources and financial investments with the operations managers, support the team during the implementation of improvement actions, -Promote the continuous improvement culture and sustainability of the program with operations managers and their teams, -Participate in a Monthly Results Meeting with the entire leadership team and employees, presenting the site's results, priorities and promoting engagement within the team, -Control your operational processes (inbound, picking, outbound, etc), fulfilling service level agreeded and deadlines established, -Provide leadership for the site in assessing potential, developing talent and succession planning, lead by example, -Ensure adequate security measures are in place to protect the site premises, including the safety of personnel, DSC assets and of the customer's product, -Maintain processes and required statutory qualifications to ensure compliance with all relevant regulatory and local legal obligations, -Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement, -Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs, -Identify and propose opportunities to grow the business with existing customers, -Support Business Development / Account Management on contractual and commercial issues and customer renewal planning.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
Your responsibilities: Ensure smooth warehouse operations during assigned shifts Lead, coach, and develop the logistics team Coordinate communication between inbound, outbound, and production departments Maintain quality and safety compliance Plan staff schedules and manage vacation requests Your profile: Initial leadership experience in logistics or warehouse management Experience in a fast-paced warehouse or production setting Willingness to work rotating shifts German or English required (Russian is a plus) Strong organizational skills and hands-on mindset We look forward to receiving your application and will put you in direct contact with your new employer.
#shapeandcreate Für unser Zentrallager in Merzig suchen wir zum nächst möglichen Zeitpunkt einen Logistiker Inbound (m/w/d): So sieht Ihre Arbeit bei uns aus: Standardabläufe innerhalb der Inbound Logistik: Sie stellen die termin- und qualitätsgerechte Bearbeitung von Anlieferung über SAP- und Warehouse-Management Systeme sicher.