Durchführung von Datenanalysen zur Identifizierung von Trends und Optimierungspotenzialen - End-to-End Workflows Operation: Support im Tagesgeschäft Ansprechpartner für Prozesse, wie Kundenreklamationen, Rücksendungen, Inbound-Flow, usw. WAS BRINGST DU MIT? Abgeschlossene Ausbildung im kaufmännischen Bereich mit praktischer Erfahrung in der Aufbereitung, Auswertung und Darstellung von großen Datenmengen Interesse am logistischen Umfeld, idealerweise erste Erfahrung in der Logistik Sicherer Umgang mit dem gesamten MS-Office Paket, insbesondere Excel, PowerBI von Vorteil Sehr gute Deutsch- und gute Englischkenntnisse Hohe Affinität im Umgang mit Zahlen Starke analytische Fähigkeiten zur Identifizierung und Lösung von Problemen DEINE CHANCEN: Sehr gute Entfaltungs- und Aufstiegsmöglichkeiten Teilnahme am Corporate-Benefits-Programm Kontinuierliche persönliche Chance auf Weiterentwicklung Spannende und abwechslungsreiche Aufgabengebiete Flache Hierarchien und kurze Kommunikationswege "Offene Tür - Mentalität" „Mach Freunde zu Kollegen“ - Empfehle Freunde, Bekannte oder frühere Kollegen und erhalten Sie bis zu 1.000€!
Main job duties: -To take full leadership, operational and financial responsibility for managing a safe, efficient operational standards and profitable site for the organization and the customer(s), -Take full responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals on site by applying and improving the Safety Standards, -Align Objectives & KPIs applicable to your team and consider how these have an impact on site results, including the required frequency for tracking them, how the results are calculated, ensuring the right ownership of each role in the operation, -Align volume forecast with customer and review monthly resource planning with Operations Manager, developing a work strategy for next month / period, including peaks and valleys' seasons, -Track Site Performance understanding the causes for the gap between them, understanding the financial and customer impact resulted by this gap and address actions with Operations Managers to improve it, -Ensure that Standard Operational Procedures (SOP) and Work Instructions (WI) of operational processes are up to date, available at relevant place for employees and that employees are working according to the standard established, via OMS Confirmation, -Ensure your Shift Managers are properly trained according to their training matrix and enable their training and coaching sessions to enhance their personal development - via training matrix and schedule, -Discuss and approve improvement actions that involve customer requirements and SLA's, additional resources and financial investments with the operations managers, support the team during the implementation of improvement actions, -Promote the continuous improvement culture and sustainability of the program with operations managers and their teams, -Participate in a Monthly Results Meeting with the entire leadership team and employees, presenting the site's results, priorities and promoting engagement within the team, -Control your operational processes (inbound, picking, outbound, etc), fulfilling service level agreeded and deadlines established, -Provide leadership for the site in assessing potential, developing talent and succession planning, lead by example, -Ensure adequate security measures are in place to protect the site premises, including the safety of personnel, DSC assets and of the customer's product, -Maintain processes and required statutory qualifications to ensure compliance with all relevant regulatory and local legal obligations, -Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement, -Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs, -Identify and propose opportunities to grow the business with existing customers, -Support Business Development / Account Management on contractual and commercial issues and customer renewal planning.
Für unseren Partner in Sarstedt suchen wir einen engagierten Callcenter-Agenten im Bereich Versicherungen/ Inbound in Vollzeit! Für dich auf den Punkt gebracht: One Step: Einfach bei job meets life melden, alles Weitere läuft über uns!Financials: Dein Gehalt startet ab 2.600 € brutto p.m., höher geht es mit Können und Erfahrung!
Proactively contact and communicate with (potential) customers and prospects via phone, email and web forms to identify sales opportunities and manage inbound requests.Understand and evaluate customer needs to provide appropriate solutions.Deliver compelling sales pitches and product presentations to prospective customers.Close sales opportunities by effectively overcoming objections and persuading customers to make purchasing decisions.Sell effectively the core DKV Mobility services and products.Proactively intercept the potential interest of the customer for other DKV Mobility services and products, acquiring the customer.Generating new customers and expand the customer base.Manage the entire sales pipeline efficiently.Cover the entire sales cycle from the lead received to closing.Ensure accurate sending and collection of order forms and SEPA direct debit mandates.Requesting and collecting securities when necessary.Use and maintenance of the CRM system What makes you stand out Experience in telephone sales in industries such as banking, insurance, and financial services.Developed communication skills and high customer orientation.A passion for telephone sales, independence and diligence.Ability to work in a team, initiative and commitment.Support for MS Office (Excel, Word, PowerPoint).Knowledge of the SAP system is welcome.Good knowledge of English.